hello,
we are having an issue with internal order results analysis. This might not be the correct forum but wanted to see if anyone from CRM had faced similar issue. Below is the business process:
1) create warranty contract in SAP CRM with for example 5 year term
2) this triggers an internal order to which revenues can be posted.
3) also triggers a debit memo request (dmr) in which the line item is assigned to internal order above.
4) customer pays upfront and dmr is billed. Full revenue is recognized upfront.
5) there are not costs charged to the internal order and only revenues.
we want to amortize the revenue over 60 months (5 years) in equal amounts to a deferred revenue account through results analysis of IO. Toward this SAP has recommended to create ABGMNG skf and use RA method 05 quantity based POC method. We did the configuration but the Results analysis does not calculate the monthly amount to be posted to revenue and deferred revenue account. We can see that the SKF is splitting the period into percentages at the table level (table COAR) for POC but for some reason RA is not able to read this data.
SAP suggests the notes below but the release that we are using is far ahead and I see they are not applicable to us and I do not see they are not release independent.
Please let me know if anyone has faced this issue and any help in resolving would be appreciated.
Thanks,
Raj